What is a Practice Plan?
A Practice Plan connects multiple users with different levels of access (ie. Account Manager, Supervisor, Practitioner), under one umbrella account. Clients can be shared within the practice, where you can adjust the visibility of clients depending on user access levels. Account Manager (central account) Manage payments for ReadyMind Add and remove users (practitioners and supervisors) from […]
Sometimes when I’m using the iPad app, I get a notification which interrupts use. How can I stop this?
We recommend using “Guided Access” which is a setting that allows you to lock your iPad in ReadyMind and avoids interruptions from notifications. This setting can be found by navigating from your iPad’s home screen to Settings -> General -> Accessibility -> Guided Access. You can then enable this ability to assist with your ReadyMind […]
I have changed my address. How can I update it?
You are able to edit and change your Practice address at any point in time through the ReadyMind app. If you are looking for how to update client information, please go here. 1. Login to ReadyMind 2.Select the ‘Account’ button. 3. Click on the tab called “Account Details”. 4. Click on the “Manage Account” button […]
How does ReadyMind protect my patient information? Is ReadyMind secure?
We take privacy and security very seriously, and use high level 256bit encryption to protect your data. We meet or surpass the standards set out by the Australian Privacy Principles and GDPR. Learn more about our security here. Back to Support Related Articles
The ReadyMind iPad app isn’t working, how do I fix the app?
From time to time there may be a bug in the ReadyMind iPad app that stops it from working. The first thing to do in this instance is to completely exit the ReadyMind app. Here are the steps below. Hard exit the ReadyMind app For iPads with a home button (pre 2018), double tap the Home […]
Is ReadyMind available in North America?
We have partnered with BetterWorld Healthcare in the American market and they offer the ReadyMind platform under the brand name, BetterMind. Click here to visit their site. Back to Support Related Articles
Email notifications of results
When a client takes a test, the results are automatically emailed to the practitioner who administered the assessment. You can change the settings to turn this automated email off, have the result sent as an attached PDF or send results to a secondary email address. These settings can be helpful to be notified when a […]
I can’t open test results within the Web Browser
Assessment result PDFs are opened in a new tab within the web browser. If you click the results but they do not open, your browser preferences may be set to have pop-ups blocked. To resolve this, click ‘Allow’ on the alert at the top of your browser which notifies you that a pop-up has been […]
ReadyMind isn’t working or I can’t see past results
This problem could be password related. If you’ve forgotten your login credentials you may need to reset your password. If the problem isn’t password related, read on. This page will help you resolve problems such as: Seeing a white blank screen when trying to login Not being able to see any of your past assessment […]