The Patient Satisfaction Questionnaires involve three separate questionnaires assessing satisfaction with various aspects of a cosmetic procedure.
The Service module includes 9 questions which assess satisfaction with service and practitioner-related factors (e.g, communication, facilities, professionalism of the practice and staff).
It is designed for cosmetic practitioners to gain feedback on how they can improve their service, and should be administered following a cosmetic procedure or surgery.
The Patient Satisfaction Questionnaires involve three separate questionnaires assessing satisfaction with various aspects of a cosmetic procedure. The Service module includes 9 questions which assess satisfaction with service and practitioner-related factors (e.g,, communication, facilities, professionalism of the practice and staff).
It is designed for cosmetic practitioners to gain feedback on how they can improve their service, and should be administered following a cosmetic procedure or surgery.
Guidelines for cosmetic practitioners from the Medical Board of Australia and the National Safety and Quality Cosmetic Surgery Standards emphasise that practitioners should undergo regular Continuing Professional Development which includes reviewing their performance and measuring their outcomes. Routine collection and review of satisfaction and patient-reported outcome questionnaires can fulfill these ongoing CPD requirements.
Scores are presented as an average score between 0 and 4, where higher scores indicate higher levels of satisfaction with service-related aspects of the cosmetic procedure. This score is calculating by summing the total score (between 0 and 40) divided by 10, and results in the average level of agreement for each statements, where:
0 = Poor – Very dissatisfied
1 = Fair – Moderately dissatisfied
2 = Good – Moderately low satisfaction
3 = Very Good – Indicative of a moderate degree of satisfaction
4 = Excellent – Indicative of a high degree of satisfaction
Given that satisfaction questionnaires often have ceiling effects (where many respondents give the maximum possible rating), scores below 3 should be interpreted as a significant disruption to satisfaction, despite the supposed “good” rating.
The Patient Satisfaction Questionnaires were developed by Pikoos and Buchanan (2024) based on the Ware taxonomy for classifying different domains of satisfaction with medical providers and their services (Ware Jr et al., 1983).
According to their review of satisfaction studies, all the features of care that influenced a patient’s satisfaction could be categorised into one of the following eight domains: interpersonal manner of provider, competence of provider, accessibility/convenience of care, finances, efficacy/outcomes of treatment, continuity of care, physical environment, and availability of care and resources.
The Patient Satisfaction Questionnaires are dividing into three modules assessing satisfaction with the service, satisfaction with aesthetic/functional outcomes, and satisfaction with the emotional outcomes of treatment.
Developer:
Pikoos, T. D., & Buchanan, B. (2024). www.readymind.com.au
References:
Ware Jr, J. E., Snyder, M. K., Wright, W. R., & Davies, A. R. (1983). Defining and measuring patient satisfaction with medical care. Evaluation and program planning, 6(3-4), 247-263.